Final Update: Friday, July 21st 2017 02:15 UTC
We’ve confirmed that the profile service is back to normal as of Friday, July 21st 2017 01:36 UTC . A deployment done earlier today caused the 'My Profile' link to be broken. Hotfix has been deployed to resolve this issue and customers should not notice any error accessing their profile page from their VSTS accounts. Sorry for any inconvenience this may have caused.
- Root Cause: Recent deployment done earlier today.
- Chance of Re-occurrence: Low - Root cause is understood.
- Incident Timeline: July 20 2017 00:11 UTC through July 20 2017 01:36 UTC
Sincerely,
Manohar
Update: Friday, July 21st 2017 01:02 UTC
Our DevOps team has ruled out any issues with Login into VSTS accounts. The issue has been narrowed down to Profile page being unable to load from UI when customers click the 'My Profile' after logging into their VSTS account. Customers might notice error "Unable to redirect to your profile, please try again later." . We currently have no estimated time for resolution.
- Work Around: None
- Next Update: Before Friday, July 21st 2017 03:15 UTC
Sincerely,
Manohar
Initial Update: Friday, July 21st 2017 00:40 UTC
A potentially customer impacting alert is being investigated. Triage is in progress and we will provide an update with more information.
Customers might receive login error with 503: Service Unavailable while trying to access their VSTS account across multiple regions. Initial investigation suggests this to be related to recent deployment and we are in the process of reverting it.
- Next Update: Before Friday, July 21st 2017 01:45 UTC
Sincerely,
Manohar
