Final Update: Monday, 03 July 2017 20:45 UTC
We’ve confirmed that all our systems are back to normal with no customer impact as of 07/03, 20:31 UTC. Our logs show the incident started on 07/03, 18:14 UTC and that during the 2 hours 17 minutes hours that it took to resolve the issue around 24% of the customers experienced failures in data access through Azure Portal.
We’ve confirmed that all our systems are back to normal with no customer impact as of 07/03, 20:31 UTC. Our logs show the incident started on 07/03, 18:14 UTC and that during the 2 hours 17 minutes hours that it took to resolve the issue around 24% of the customers experienced failures in data access through Azure Portal.
- Root Cause: The failure was due to one of the back-end platform services not responding to the queries, which resulted in data access failures.
- Incident Timeline: 2 Hours & 17 minutes – M/D, 07/03, 18:14 UTC through 07/03, 20:31 UTC
We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.
-Sapna
Initial Update: Monday, 03 July 2017 18:30 UTC
We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access Issue in Azure Portal. The following data types are affected: Availability,Customer Event,Exception,Metric,Page Load,Page View,Trace
We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access Issue in Azure Portal. The following data types are affected: Availability,Customer Event,Exception,Metric,Page Load,Page View,Trace
- Work Around: None
- Next Update: Before 07/03 21:30 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Sapna