The IT Service Management (ITSM) integration in Azure Insight & Analytics helps you to connect to an ITSM solution and provides access to your help desk data (such as incidents and change requests) and log data (such as activity and diagnostic logs, performance and configuration changes) in one place.
Using this integration, you can expedite the troubleshooting of IT issues, reduce mean time to resolution and improve your service levels. Currently, you can integrate with one of these ITSM solutions “ System Center Service Manager or Cherwell or Provance or ServiceNow
See full details here:
https://blogs.technet.microsoft.com/msoms/2017/05/11/it-service-management-connector-public-preview/