Final Update: Friday, May 25th 2018 16:39 UTC
We’ve confirmed that all systems are back to normal as of 15:00 UTC. Our logs show the incident started on 13:45 UTC and that during the 1 hour and 15 minutes that it took to resolve the issue. Users may have experienced performance degradation in the West Europe region. Sorry for any inconvenience this may have caused.
- Root Cause: Still not fully understood, initial investigation shows slow commands on external dependencies.
- Chance of Re-occurrence: Medium
- Incident Timeline: 1 hour & 15 minutes – 13:45 UTC through 15:00 UTC
Sincerely,
Pedro
Update: Friday, May 25th 2018 15:08 UTC
Our DevOps team continues to investigate issues with Performance Degradation . Root cause is not fully understood at this time, though it is suspected to be related to Slow Commands . The problem began at 13:00 UTC. We currently have no estimated time for resolution.
- Next Update: Before Friday, May 25th 2018 17:15 UTC
Sincerely,
Pedro
Initial Update: Friday, May 25th 2018 14:05 UTC
We're investigating Performance Degradation in West Europe.
- Next Update: Before Friday, May 25th 2018 14:40 UTC
Sincerely,
Pedro