Final Update: Monday, April 9th 2018 12:06 UTC
We’ve confirmed that all systems are back to normal as of 10:40 April 9th 2018 UTC. Our logs show the incident started on 08:50 UTC April 9th 2018 and that during the 1 hour and 50 minutes that it took to resolve the issue customers may have experienced intermittent slowness. Sorry for any inconvenience this may have caused.
- Root Cause: Root Cause is not fully understood.
- Chance of Re-occurrence: High. Our DevOps team is continuing to investigate the issue.
Sincerely,
Niall
Update: Monday, April 9th 2018 11:08 UTC
Our DevOps team continues to investigate intermittent slowness in West Europe Region. Root cause is not fully understood at this time. The problem began at 08:50 UTC April 9th 2018. We currently have no estimated time for resolution.
- Next Update: Before Monday, April 9th 2018 13:15 UTC
Sincerely,
Niall
Initial Update: Monday, April 9th 2018 10:18 UTC
We're investigating Performance degradation in West Europe.
- Next Update: Before Monday, April 9th 2018 11:15 UTC
Sincerely,
Anmol