Final Update: Friday, 27 October 2017 14:32 UTC
We've confirmed that all systems are back to normal with no customer impact as of 10/27, 02:04 UTC. Our logs show the incident started on 10/27, 12:55 UTC and that during the 25 minutes that it took to resolve the issue, around 6% of customers experienced data access for data in West Europe and also latency outside of SLA for export data in the same.
We've confirmed that all systems are back to normal with no customer impact as of 10/27, 02:04 UTC. Our logs show the incident started on 10/27, 12:55 UTC and that during the 25 minutes that it took to resolve the issue, around 6% of customers experienced data access for data in West Europe and also latency outside of SLA for export data in the same.
- Root Cause: The failure was due to issue with the back end storage service in the west Europe region.
- Incident Timeline: 0 Hours & 25 minutes - 10/27, 12:55 UTC through 10/27, 01:20 UTC
We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.
-Anmol