Final Update: Tuesday, October 10th 2017 20:45 UTC
We’ve confirmed that all systems are back to normal as of 20:45 UTC. Our logs show the incident started on 27 March 2017 14:25 UTC. Sorry for any inconvenience this may have caused.
- Root Cause: We are still investigating the root cause of this issue however we do understand the trigger which was related to the earlier Shared Platform Service outage today.
- Chance of Re-occurrence: Low
- Lessons Learned: We are looking at how to improve our detection for this type of issue going forward.
- Incident Timeline: 6 hours & 20 minutes – 14:25 UTC through 20:45 UTC
Sincerely,
Colin
Update: Tuesday, October 10th 2017 20:10 UTC
Our DevOps team continues to investigate issues with Hosted Build. Root cause is not fully understood at this time, though it is suspected to be related to requests that where processing during the SPS outage earlier today. The problem began at 14:25 PM UTC. We currently have no estimated time for resolution.
- Work Around: None at this time.
- Next Update: Before Tuesday, October 10th 2017 21:15 UTC
Sincerely,
Colin
Initial Update: Tuesday, October 10th 2017 19:46 UTC
A potentially customer impacting alert is being investigated. Triage is in progress and we will provide an update with more information.
- Next Update: Before Tuesday, October 10th 2017 21:00 UTC
Sincerely,
Bapayya