Final Update: Friday, 14 April 2017 22:46 UTC
We are aware of a short interruption in customer query performance and have confirmed that all systems are back to normal with no customer impact as of 04/14, 22:20 UTC. Our logs show the incident started on 04/14, 22:05 UTC and that during the 15 minutes that it took to resolve the issue, up to 11% of customers experienced failures accessing data in the Analytics or Microsoft Azure portals.
We are aware of a short interruption in customer query performance and have confirmed that all systems are back to normal with no customer impact as of 04/14, 22:20 UTC. Our logs show the incident started on 04/14, 22:05 UTC and that during the 15 minutes that it took to resolve the issue, up to 11% of customers experienced failures accessing data in the Analytics or Microsoft Azure portals.
- Root Cause: The failure was due to an issue connecting to a dependent service.
- Lessons Learned: We are investigating options for improving resilience for these types of connectivity issues.
- Incident Timeline: 15 minutes – 04/14, 22:05 UTC through 04/14, 22:20 UTC
We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.
-Matt